We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, such as Transport Layer Security (TLS) to protect your personal information during data transport. TLS encrypts ordering information such as your name, address, and credit card number. Our Customer Care center and stores also operate over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting any sensitive information, including your credit card information.
Personal information provided on the website and online credit card transactions is transmitted through a secure server using TLS encryption technology. When the letters "Http" in the URL change to "https," the "s" indicates you are in a secure area employing TLS; also, your browser may give you a pop-up message that you're about to enter a secure area.
You may purchase online merchandise 24 hours a day, seven days a week. If you choose to make your order by phone, one of our customer service associates will gladly take your order. Just call toll-free 1-888-498-5111 between the hours of 9 am to 3 pm EST.
To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner.
The Information We Collect
We may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access the entire website or participate in all of its features.
We receive and store any personally identifiable information when you:
- Visit our website
- Enter information on our website
- Provide information in other ways such as by subscribing to our emails or consenting to mobile messaging
We may collect the following personally identifiable information:
- Your name
- Telephone number
- Email address
- Your account number if you pay by credit or debit card or check
- If you use one of our services or participate in one of our surveys, promotions, or sweepstakes, we may ask for additional information, such as your interests, or product preferences
- From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use
When you register with us as an online customer, we may ask for additional information, such as your preferences. During registration of your customer account, we collect and implement your data to finalize the order process, as well as customize your personal shopping experience. Your data will be transmitted to third parties for certain purposes, for example, to complete your current order or to third parties who assist BENJAMIN with its marketing efforts, subject to applicable data privacy laws.
For customers based in the United States, when you visit this website, whether or not you are logged in or enter any personal information, our web server automatically collects anonymous information such as log data and IP addresses and may collect general information concerning your location. For European Union customers, such information is collected once your consent is provided. We may use this collected information for several purposes, such as improving our site design, product assortments, customer service, and special promotions.
When you visit our e-store or shop via the mobile app, we may also automatically collect information about your geolocation-based, in part, upon which wireless network has been accessed. When this happens we attempt to de-identify the information, which means that we remove or change (e.g., hash) certain pieces of information that might be used to link the data to you or your device. We will not attempt to re-identify geolocation information (i.e., link it to you or your device) unless you affirmatively permit us to collect geo-location information about you. If you give us such permission, you can later decide to opt-out. To disable geolocation on your mobile device, open your Settings app, and tap Privacy. Then, tap on Location Services. Scroll down until you see the "Benjamin" app and tap on the toggle on the right-hand side so that the toggle is no longer green.
Our mobile applications will not transmit geo-location information about you to us unless you permit them to do so.
Some web browsers and devices permit you to broadcast a preference that you are not "tracked" online. At this time we do not modify your experience based upon whether such a signal is broadcast.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
The Information We Collect was last updated on January 3, 2020.
How We Use the Information We Collect
BENJAMIN may collect your data, subject to applicable data privacy laws. The data we collect is necessary for the operation of our business and in our legitimate interest. We may collect information to:
- Complete your purchase transactions
- Provide the services you request
- Send you our catalogs and other marketing offerings
- Identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you
- Notify you of product recalls or provide other information concerning products you have purchased
- Improve our merchandise selections, customer service, and overall shopping experience
BENJAMIN does not subject you to decisions that might have a legal effect on you due solely to the automated processing of personal data.
For US residents, we undertake marketing only in compliance with the CAN-SPAM Act, the Telephone Consumer Protection Act, and other applicable laws. For EU residents, we undertake marketing only with your expressive affirmative consent and in compliance with applicable data privacy laws. EU residents will not be added to the marketing lists unless they have already provided such express affirmative consent.
Others With Whom We Share Your Information
All of the information that we collect, as described above, is maintained within BENJAMIN, and used to accommodate your purchases.
Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to (a) manage a database of customer information; (b) assist us in distributing emails; (c) assist us with marketing and data collection; (d) provide us storage and analysis; (d) provide fraud prevention; and (e) provide other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them, use the information only to perform their obligations in our agreements with them, and abide by applicable data privacy laws.
Other Companies: BENJAMIN may partner with select vendors to market goods and services to you which, based on your preferences, we believe may be of interest. If you do not wish for your information to be shared with these carefully selected outside companies, you may write to BENJAMIN Customer Care at our head office 188 Grand Street, Suite 157, New York, NY 10013 or call toll-free 1-888-498-5111.
Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public.
BENJAMIN partners with advertising companies to place our advertising on publisher websites on the Internet. These advertising companies collect anonymous information about your visits to our website. This technology involves the use of third-party cookies which allow them to develop personalized advertising so that it directly relates to offers that may be of interest to you. To choose to opt-out of this service we have with our third-party advertising partner, send us an email at email@example.com
Your Choices Regarding Use of the Information We Collect
We provide you with several choices regarding our handling of your nonpublic personally identifiable information.
Emails: If you do not want to receive email from BENJAMIN you can click on the "Manage Your Email Preferences" link at the bottom of any email communication sent by us. Choose "Unsubscribe" at the bottom of the page that opens.
Direct Mail or Telephone Marketing: If you provided your email address to a sales associate and no longer wish to receive in-store or omnichannel promotions, you can unsubscribe by clicking the "Unsubscribe" link at the bottom of the e-receipt, or the link provided at the bottom of an email sent by the sales associate.
You also have the option to write to BENJAMIN Customer Care at 1-888-498-5111.
If you choose to write to us, please include your name and address, and state one of the following:
"NO MAIL OFFERS" (if you don't want to receive offers by mail);
"NO PHONE OFFERS" (if you don't want to receive offers by phone); or
"NO PHONE OR MAIL OFFERS" (if you don't want to receive either).
Because customer lists often are prepared well in advance of an offering (sometimes a few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.
Mobile Messaging: If you've signed up for mobile messaging (e.g., SMS and MMS) offers but later decide you no longer wish to receive them, simply follow the opt-out instructions included in the mobile message.
Your California Privacy Rights
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: BENJAMIN customer care at 188 Grand Street, Suite #157, New York, New York, 10013. Please allow 30-60 days for a response.
Cookies, Web Beacons, and How We Use Them
A "cookie" is a small data file stored by your Web browser on your computer or mobile device [hard drive]. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database. A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer or mobile device to a website.
We use third-party retargeting and remarketing features on our website. These technologies allow us to address internet users who previously visited the site by personalized advertising on our partners' websites. For this purpose, the retargeting or remarketing provider will store a cookie on your hard drive. Based on the cookie technology, anonymous user details will be stored - for example, the advertising you received from us or clicked, the products you viewed, or whether you made a purchase.
This Cookies, Web Beacons, and How We Use Them was last updated on Dec 19, 2019.