Shipping Policy

We ship WORLDWIDE!

All Shipping is Free!

 

IMPORTANT INFORMATION

All ground orders will be shipped after processing which averages 3-7 days. Ground shipments have a 10-14 day average transit time.  During the busy season's the shipment processing may be delayed. For items that are "pre-order", the product will ship by the date listed next to the product. Pre-order release dates are estimates only and can ship before or after the stated date. 

Delays in shipping caused by customs are out of our control. If your parcel is randomly chosen to be inspected by your local customs office, it is possible that your package could encounter delivery delays of up to 31 days. If your package has not been received within 31 business days, first please verify that your shipping address was entered correctly with your order, and then contact us so we can work out your order delivery.

 

TAXES AND DUTIES

All import fees, taxes and/or duties are the responsibility of the customer, even if the shipment is refused upon delivery.

Your package is shipped as DDU, "duties and taxes unpaid". VAT, Taxes and/or duties are NOT included in the shipping fee or the product price. Taxes and/or duties are NOT within our control because they are levied by the law of the country your order is being shipped to.

BENJAMIN is NOT responsible for those taxes and/or duties. We cannot predict if you'll be charged and what your particular charges may be. If those charges occurred, you'll be contacted by the shipping company on behalf of customs. It's your responsibility for the charges to be paid in order for your package to be released from customs. 

*Gift invoice is available upon request, but we can NOT guarantee it'll avoid the possible taxes and/or duties. 

Please understand we can only issue a partial refund for your order if the delivery is unsuccessful or refused by you due to the unpaid taxes and/or duties.